and help in respect of problem gambling


The Clermont Club strives to provide an enjoyable experience for all of its customers, whether they are using non-gaming facilities such as the restaurant and lounge or gambling on the tables.

For most people casino gambling is fun, but we recognise that for some people gambling can also become a problem, which not only affects the gambler but also affects the people closest to them.

We want to help you to gamble responsibly so if you have lost control with your gambling and it has taken over your life and dominates your thoughts, if you cannot stop until you have run out of money, or if you have lost relationships, friends, possessions or jobs as a result of your gambling, then this may help.


The following questions have been devised for gamblers to ask themselves:

  • - Have you put at risk important or significant relationships, educational studies, a job or your career because of gambling?
  • - Do you chase losses by continuing or quickly returning to gamble when on a losing streak?
  • - When you win, do you have a strong desire to return and win more?
  • - Do you ever gamble until you have completely run out of money?
  • - Have you lied, stolen or borrowed to get money for gambling?
  • - Are you reluctant to spend gambling money on anything else?
  • - Do you ever gamble for longer than you had planned?
  • - Do you ever gamble to escape, worry, trouble, disappointment or frustration?
  • - Do you feel depressed or suicidal because of your gambling?
  • - Are you in debt because of gambling?
  • - Have you ever sold your own or your family possessions to get money to gamble or to pay gambling debts?

The more you answer "yes" to the above, the greater the likelihood of a serious gambling problem. Speak to someone about this.


  • - Before you start gambling decide how long you wish to devote to playing and stick to that decision.
  • - Decide before your visit the amount you can afford to put at risk and do not be tempted to increase that sum once you have started gambling.
  • - Play with cash only or limit the amount of money that can be withdrawn using cheque or card facilities.
  • - Regularly take a break; get up and walk away from the gambling activity.
  • - Be honest with yourself and then with others.
  • - Talk about your problem with someone you trust: your family, a friend, a counsellor or call the GamCare Helpline.
  • - Details of various organisations that can help are provided in this leaflet.
  • - Talk to one of our Casino Managers, they do understand. Their experience gives them an awareness of the issues involved.
  • - Join SENSE, which is a Self-Enrolment National Self-Exclusion scheme designed for people who believe they have a problem with their gambling, to be self-excluded from all UK Casinos for a minimum of six months. More details on SENSE below.
  • - If you do not wish to be excluded from all UK Casinos, please speak to a casino manager regarding other self-exclusion options.
  • - Most of all take responsibility for yourself, don’t run away from your problems. It never solves anything!


  • - Stop all gambling whilst breaking the habit.
  • - If in doubt, speak to a manager they are experienced in the industry and can advise you.
  • - Discuss what happened and how to change things with someone you trust.
  • - Use a calendar and mark each day you do not gamble, so you can see the progress you make.
  • - Ask someone you trust to handle your money for an agreed amount of time (Three Months).
  • - Don’t use your ATM (cashpoint cards).
  • - Be sure you understand the rules of the games and the edge in favour of the casino.
  • - Be pragmatic about any losing sequence and resist the temptation to recover your losses by increasing your play.
  • - Do not drink alcohol heavily before or during gambling as it could impair your judgement.
  • - Do not borrow money from a money-lender in order to gamble.
  • - Remember to treat gambling as an affordable entertainment expense.
  • - Reward yourself after a period free from gambling by spending some of the money you have saved on yourself or your family.
  • - Look for patterns in your behaviours for example if you begin to gamble to escape from problems or troubles.
  • - Remember - take one day at a time.
  • - Overall, be optimistic. Some gamblers may find it impossible to go back to gambling without losing control, whilst others, at a later stage, are able to return to controlled gambling. 

What is SENSE?

SENSE is a system which has been developed in order to provide easy access for people who believe they have a problem with their gambling and wish to voluntarily self- exclude nationally from any land-based casino in the UK participating in the SENSE scheme.

Who administers SENSE?

SENSE is administered and operated by the National Casino Forum (NCF) on behalf of its members. For a full list of participating casinos go to NCF controls the processing of personal information held on the SENSE system.



Helpline: 08088020133

GamCare provides support, information and advice to anyone suffering through a gambling problem. Call the helpline and speak to a trained advisor for emotional support, information and advice, 8 am to midnight, 7 days a week.


Helpline - See website for details

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers to do the same.


Contact: 01384241292

The association provides advice, education, and high quality and innovative therapeutic support to problem gamblers and those affected by problem gambling, through residential, online and outreach services.


Helpline: 08088084000

The National Debtline provides confidential and independent advice on how to deal with debt

problems. Self-help packs are available.


National Gambling Helpline: 08088020133

GambleAware was established by the Responsible Gambling Trust and aims to promote responsibility in gambling. They provide information to help people make informed decisions about their gambling. GambleAware will help you to find out more about gambling and what responsible gambling means, to understand and recognise problems gambling and show you where to go for further information, help and support should you need it.

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